November 11, 2022

10,000 Carrier Applications Converted to Smart Forms

Thanks to overwhelming demand in 2021, Broker Buddha reached a major milestone with more than 10,000 carrier applications converted into online Smart Forms. These applications represent over 200 lines of business and over 500 carriers, and thanks to this massive library, submissions on our platform doubled in 2021.

Share icon

According to the Big I more than 36,000 insurance agencies are responsible for driving the country’s $415B commercial insurance industry.  When you look closely though, it’s only the top 3,000 of those agencies that employ 75% of the industry’s workforce and drive 85% of the premiums.  These “Enlightened Agencies'' have reached a scale that makes a huge difference.  They serve large and small businesses and, according to the latest Agency Universe Study, the top 2 issues they face are 1) their online presence for marketing and 2) online business tools for servicing their clients.  This means that having a first class submissions platform to help them with their clients is key.  As an innovative InsureTech providing solutions to these agencies, Broker Buddha has become the preferred partner for many of the top agencies in the country.  

Broker Buddha is proud to serve some of the largest insurance agencies in the U.S., including AON, Brown & Brown, Relation, Holmes Murphy, Connor Strong and Buckelew, HILB, and EPIC Brokers, as well as tier 1 carriers like Travelers, Hanover, and Cincinnati Insurance. Our customer engagement tools help these top tier companies streamline the commercial insurance submission process for their largest clients with the most complex insurance needs. Thanks to overwhelming demand in 2021, Broker Buddha reached a major milestone with more than 10,000 carrier applications converted into online Smart Forms. These applications represent over 200 lines of business and over 500 carriers, and thanks to this massive library, submissions on our platform doubled in 2021.  

Improving customer experiences in the insurance industry

We created Broker Buddha to improve the commercial insurance application and renewal experience for agents and their clients. The industry has been historically slow to embrace technology and the current commercial insurance application process is inefficient and far from customer-friendly. If you compare technology progress in commercial insurance with personal insurance (e.g. Geico or Lemonade), or to the banking sector (e.g. Plaid, Chase, N26, Brex) – you can see just how far behind the industry really is.

To help these Enlightened Agencies deliver better customer experiences for their most important clients, Broker Buddha has replaced the outdated application and renewal process with a more intuitive and interactive technology solution leveraging our 10k online Smart Forms. Agencies who use our software-as-a-service (Saas) platform are able to simplify agency operations and reduce cumbersome administrative duties.

Our cloud-based service pre-populates submissions with prior year data and delivers an integrated eSignature experience, making it simple for agents to collect client information in revolutionary a way… as TurboTax modernized tax filing, Broker Buddha is transforming the process of collecting the necessary information to secure insurance coverage, making it far less time-consuming for agents while providing a modern, user-friendly interface for their customers. 

Simplifying and improving workflows with digital document management tools

Today, the majority of commercial insurance agents still use email, PDF documents, and Excel files to exchange information with clients and document application submissions. This process is slow, inefficient, expensive to manage, and prone to data errors. We use technology to automate and simplify the data-heavy process, while delivering a first class customer experience for an agency’s largest clients.

As any good agent knows, to source commercial insurance coverage options and identify the risks in large businesses, carriers require applicants to submit detailed business information on carrier specific forms. To apply for multiple coverage options from multiple carriers, agencies need to use multiple forms that each request similar information.

When using PDF technology, these forms are difficult for clients to fill out, save, and sign. From forms that aren’t fillable to PDF editing tools that are cumbersome to use, the commercial insurance industry’s most common applicant data collection method is painfully outdated. Customers expect more in this digital age, and it’s past time agencies implemented the technology to give them the customer experience they expect (and deserve).

Customizable SaaS platform delivers agency branded experience

Broker Buddha delivers a customer-friendly online insurance application and renewal process that improves efficiencies and increases agency profits. Agencies can configure the platform to meet the individual needs of each agency, while supporting each company’s individual brand guidelines.

Like Wix or Squarespace, Broker Buddha’s innovative technology solution allows agents to control the look and feel of the platform using branded agency assets like color schemes and images, creating a digital experience that inspires safety and trust.  Agencies can also customize the messaging used on the platform to match the tone of voice characterized by the agency brand, helping customers and prospects develop and maintain a personal connection with the agency while interacting in an online environment.

21st Century customer experiences with Broker Buddha

By improving workflows and introducing a customer-friendly technology solution, Broker Buddha is helping transform the commercial insurance application process for agents and their most important clients. It’s already past time for the industry to provide a 21st century customer experience that consumers expect. Between next-gen experiences like Lemonade’s renters insurance application to Google’s auto-fill address and credit card tools, clients expect more from their business partners than the insurance industry is currently providing.  Thanks to our progress on converting 10k carrier applications into online Smart Forms and to all of the unique tools we offer agents, agents selling commercial insurance using Broker Buddha are ahead of the game.  

Goodbye time wasted.
Hello optimization with Broker Buddha

blue check mark
Online forms
blue check mark
Efficient use of time
blue check mark
Automated Reminders

Never miss an episode

Subscribe here to be notified when a new podcast episode goes live.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Broker Buddha logo
Replaces email, paper,fax, spreadsheets and PDFs, simplifying the submission process
Featured Articles

You might also like

Jan 10, 2024
Product Announcement: Broker Buddha's New RESTful API Unveiled!

Our newly developed API empowers agencies to use technology to perform actions in, retrieve data from, and input data into the Broker Buddha platform.

read now
Aug 10, 2023
Enlightened ACORDs: The Fastest Path to a Complete Commercial Submission

Placing small commercial policies is about to get a whole lot easier with intuitive Smart Forms that dynamically load questions and generate ACORDs based on the Lines of Business selected by clients.

read now
Aug 7, 2023
Enhanced Tracking and Collaboration on Insurance Applications

UPGRADED: Assign Questions. Forget chasing down the correct answers on insurance applications, our latest upgrade will simplify exposure capture for insurance agents—and their clients.

read now
May 4, 2023
AMS360 Users Rejoice! We’re Integrated to Streamline Submissions

The insurance industry just got a game-changing upgrade! We’ve teamed up with the comprehensive agency management platform AMS360 to enhance the agent experience.

John O'Brien
Director of Product
read now
Feb 22, 2023
A Bold New Chapter for our Product and Website

Following over a year of client feedback sessions, design iterations, and hundreds of engineering hours, I’m so pleased to announce the next edition of the Broker Buddha platform.

Jason Keck
CEO / Co-Founder, Broker Buddha
read now
Oct 16, 2020
We've got news.

We get tons of positive feedback about our software, but that doesn't mean we ever stop trying to make it better. Here's the latest on some of our recent efforts.

read now
Jul 24, 2020
Make commercial insurance faster with new Dynamic Forms.

Our latest feature that makes the process of insurance faster: Dynamic Forms. No other platform has them.

read now
Jun 18, 2020
New dashboard. More speed for commercial insurance agents.

We've updated our dashboard. Simpler and more intuitive, it lets users can get more done in even less time.

read now
Apr 16, 2020
Introducing Custom Form Bundles for commercial insurance.

Learn more about Form Bundles, the newest feature on our platform, and how you can customize them for your agency.

read now
Apr 5, 2020
Helping commercial insurance agencies help clients during COVID-19.

We developed an online smart form to make the PPP Loan application process easier, and it's free for any agency to use.

read now
Mar 27, 2020
Web Links for First Notice of Loss

Our Web Links feature can help agents get the ACORD 1—First Notice of Loss—done in less time.

read now
Mar 10, 2020
Helping commercial insurance go faster.

Broker Buddha for Carriers is our newest feature—a secure portal that speeds the exchange of information between agents and underwriters.

read now
Feb 4, 2020
For every commercial insurance agency manager who wonders, “What's really going on around here?”

Learn about our Weekly Report, an automated summary of all renewal and application actions that provides commercial insurance agency owners and managers a snapshot of the state of their business.

read now
Jan 30, 2020
Commercial Insurance Schedules Painful?

Revising Schedules is tedious and time-consuming. Our Schedules Editor makes the process a lot less painful.

read now
Dec 11, 2019
White Glove Service for Commercial Insurance

Introducing White Glove Service, a feature that lets commercial insurance agencies get even more out of our platform.

read now
Nov 13, 2019
Find out what your clients really think—NPS Survey feature.

Our workflow for commercial insurance agencies will enhance the customer experience, save you time, and provide your Net Promoter Score.

read now
Oct 16, 2019
Use Web Links to Grow Your Agency.

Web Links embedded into your own site keep customers connected to you.

read now
Oct 9, 2019
A Partnership Built for Speed.

Broker Buddha Announces New Partnership with Alkeme.

read now
Sep 25, 2019
Start renewals 90 days before you need them.

With our 90-Day Pre-Renewal Questionnaire. you can learn about changes well in advance of the renewal date—and adjust coverage as necessary.

read now
Sep 18, 2019
For any commercial insurance agent who has ever said, “Hey, isn’t their renewal date coming up?”

Our daily, automated reminder emails start when the renewal date is seven days away.

read now
Sep 13, 2019
Getting more from Small Commercial.

With Broker Buddha, our online Smart Forms make the upsell seamless. As your customers begin an application or renewal, they can choose to get quotes for additional coverages through intuitive on-screen prompts—without the stress of filling out more forms or providing more information. Or they can decline and move on, but this simple nudge can make them realize they need something they haven’t considered before, like protection against product liability or business interruption insurance.

read now
Sep 6, 2019
Branding is Everything (Product Announcement)

Broker Buddha clients care about their brand and how their clients experience that brand online. Our latest release contains a great new feature that helps agencies brand the customer experience for their clients.

read now
A buddha linear icon


Book a demo