November 11, 2022

Insurance applications and renewals without barriers

At her agency, Kicker Insures Me, Cardenas relies on a small but dedicated staff. The last thing she wants to do is force her team to spend time requesting information from clients which the client has already provided. But because the insurance industry uses PDFs as a way of storing data, and because text annotations on PDFs aren’t easily searchable, agents frequently can’t find the information they need, even when the client has already provided it.

Share icon

Insurance applications and renewals without barriers.

Kicker Insures Me makes applications and renewals easy.

When Kicker Cardenas launched her independent agency in Pasadena, Texas, in 2012, she simply wanted to help her customers secure the right policy for their needs. She was also desperate to remove the typical roadblocks in the process.

“The insurance industry isn’t exactly at the leading edge when it comes to creating great customer experiences,” noted Cardenas. “Technology that streamlines the process is something I knew would improve that.”

Kicker Cardenas

All the information. None of the duplication.     

At her agency, Kicker Insures Me, Cardenas relies on a small but dedicated staff. The last thing she wants to do is force her team to spend time requesting information from clients which the client has already provided.  But because the insurance industry uses PDFs as a way of storing data, and because text annotations on PDFs aren’t easily searchable, agents frequently can’t find the information they need, even when the client has already provided it.  

Kicker new she had to eliminate PDFs wherever she could.  In addition to being unsearchable, it’s clunky and time consuming to add data to them and extract data from them.  On top of all that, using email to share PDFs creates an unnecessary and unorganized back-and-forth exchange with every client.  When a customer is simply trying to renew their insurance policy, using PDF and email is a terrible customer experience.

“My thought has always been that we should pre-fill as much information as possible,” remarked Cardenas. “I’m all about removing barriers for the customer — whenever we can find ways to help them spend less time completing forms, we’re going to incorporate them. Broker Buddha is a platform that has streamlined the intake of information for us.”

A significant percentage of the commercial policies at her agency come from small business owners. Since these clients typically wear many hats — sales, accounting, estimating, whatever it takes to make a fledgling company work — completing policy application or renewal forms is a task that is often pushed aside. Running a business is challenging and filling out clunky, PDF based applications — especially with information they’ve already provided — is the kind of time sink that most small business owners will avoid until the last possible moment. With Broker Buddha, these busy customers can complete applications and renewals on their own time, in minutes instead of hours, and get the information sent to the appropriate person immediately.

A direct link to more new policies and renewals.

The Web Links that Broker Buddha provides have been a welcome change from previous practices. Now, prospects can turn into customers instantly. What’s more, when clients or potential clients start an application or a renewal on the platform but wind up not completing it, the agents at Kicker Insures Me receive a notification. They can connect with the prospect through email or a phone call and help them finish the process, much like an ecommerce store that reaches out when an online shopper has abandoned items in a virtual Shopping Cart. The notification feature means potential customers don’t become lost opportunities.  By reaching out with assistance, agents often take a first step towards cementing a lasting personal relationship.

Viewing her business through the dashboard.

As an agency owner, Cardenas appreciates the ability to quickly check the status of the accounts her team is handling. The Broker Buddha dashboard provides a quick snapshot of the business so she can spot issues and work to resolve them.

“The team at Broker Buddha listens to feedback and adds features based on it,” noted Cardenas. “The upgrades they have made since we started using the platform have made it even more useful. I love the dashboard — it lets me quickly see the status of all applications and renewals within the agency.”

Applications, renewals — saving time on every one.

Without the need to duplicate information across an account, Cardenas and her agents are saving all kinds of time. How much time? By her estimates, the team is saving three to four hours per application, and each account manager now spends roughly 20 fewer hours per week on high-touch, manual entry tasks. Errors have also been dramatically reduced.

“As a young, agile agency, I’m always looking for ways to maximize business without bringing on lots of new staff,” Cardenas said. “Using Broker Buddha has freed up valuable time to focus on expanding our client roster instead of basic administrative work.”

More productivity, less paper.

At Kicker Insures Me, they’ve noticed another benefit since they started using the Broker Buddha platform — the printer is no longer the hardest-working piece of equipment in the office. The agency now buys a single ream of paper each quarter — not to mention a lot less ink toner cartridges.

“I have to say that Broker Buddha has exceeded my expectations,” Cardenas added. “Not only has it made our operations far more efficient, it has dramatically improved the entire experience for our customers and made them far more likely to continue working with us.”


Goodbye time wasted.
Hello optimization with Broker Buddha

blue check mark
Online forms
blue check mark
Efficient use of time
blue check mark
Automated Reminders

Never miss an episode

Subscribe here to be notified when a new podcast episode goes live.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Broker Buddha logo
Replaces email, paper,fax, spreadsheets and PDFs, simplifying the submission process
Featured Articles

You might also like

Apr 29, 2021
Capstone Group

Technology can upgrade the customer experience without diminishing the value of expert consultation. That's why Capstone Group, one of our newest clients, is using our platform.

read now
Apr 21, 2021

Forward-thinking agencies like PSA realize that spending less time on administrative work means more time to serve as expert advisors. That's one reason they recently started using our platform.

read now
Apr 20, 2021
CARE Risk Retention Group

Our client roster continues to expand. CARE, a medical malpractice insurance specialist founded by doctors, recently started using the Broker Buddha platform.

read now
Mar 5, 2021
Agile Insurance Services

Our client roster is expanding, as agencies seek insurtech solutions that deliver ROI. Here's why Agile Insurance Services has begun using our software.

read now
Mar 4, 2021
Advantage Partners Network

Advantage Partners Network is one of our newest customers. They introduced our software so the independent agencies they work with can spend less time on tedious administrative work—and more time on growth.

read now
Mar 2, 2021
MPL Risk

Our user numbers continue to grow. One of our newest customers is MPL Risk, a PA-based agency that is focused on delivering coverage in the complex healthcare category.

read now
Feb 16, 2021
Gaspar Insurance Services

Struggling to work with a new Agency Management System, not everyone at Gaspar Insurance Services was thrilled to start using Broker Buddha. But our intuitive platform and experts in Customer Support won them over.

read now
Dec 10, 2020
Top 100 Agency - Insurance Office of America-Innovation Group

Based in northern California, Steve Miller of IOA wants to transform the insurance process and is leveraging technology to make it happen.

read now
Dec 4, 2020
Worthy Insurance

Another innovative agency has joined our roster of users. We're pleased to announce that our software is worthy of Worthy.

read now
Dec 1, 2020
Top 100 Agency - Holmes Murphy

With its commitment to fostering a positive workplace culture and outstanding service, Holmes Murphy knew our software would provide valuable benefits to staff and clients.

read now
Nov 30, 2020
Davidson & Associates

A four-time winner of the IIABA Best Practices Award, this WA-based agency has national reach. We're proud to add them to our roster of users.

read now
Jul 28, 2020

Rob Bowen wanted to make ACORD forms easier for his customers. Transforming complex paper forms and clunky PDFs into online smart forms makes clients happy and saves him time.

read now
Jul 16, 2020
Atlantic Shield

Erik Loesch of Atlantic Shield wants to grow his book without feeling pressure to recruit more people. Our software saves his producers and account managers so much time that he can scale up without needing to constantly hire.

read now
Jun 17, 2020
Borden Perlman

New Jersey-based Borden Perlman uses Broker Buddha to reduce the hours agents spend on administrative tasks, creating more time for high-level advisory work.

read now
May 21, 2020
Flury-Hinderks Insurance Agency

Bill Rowlen of Flury-Hinderks Insurance Agency chose Broker Buddha over other options for its superior functionality and intuitive nature, making the transition to using it seamless.

read now
May 7, 2020
Weaver & Associates

California-based Weaver & Associates is using pre-filled forms to speed the insurance process and the vastly improved customer experience sets the agency apart.

read now
Apr 16, 2020
Top 100 Agency - HILB Group

Senior Account Manager Kim Moles can be intimidated by new technology but our intuitive software and expert Customer Success team made things easy.

read now
Apr 13, 2020
Top 100 Agency - HUB International

Hub International agent Parker Christian uses the Broker Buddha platform to speed through detail-heavy work and get more time to grow his book.

read now
Jan 14, 2020
Sage Underwriters

Chuck Holdren wanted his new firm to streamline the slow, painful insurance process, and embraced our platform to transform renewals and applications.

read now
Nov 26, 2019
Top 10 Agency EPIC Brokers Chooses Broker Buddha.

EPIC Insurance Brokers & Consultants becomes the fifth Top Ten agency using our platform.

read now
Sep 6, 2019

With their focus on fitness, Nexo brings valuable experience and expertise that translates into comprehensive, affordable coverage for their clients. But in an industry with many moving parts—literally and figuratively—the agency also realized that simplifying the application and renewal process would dramatically improve the customer experience.

read now
Aug 8, 2019

GuardPro found itself facing the challenge of managing more accounts without significantly increasing overhead. Instead of simply adding additional staff in more locations, they looked to leverage technology and create new efficiencies.

read now
Jul 15, 2019
PWS & Company

One of the items on his service upgrade list was eliminating the almost completely blank forms that were emailed to clients at renewal time. Not only were they time-consuming and inefficient, he didn’t like the message they conveyed about his own brand.

read now
Jun 10, 2019
Shield National

“You have existing clients—business you’ve already earned—and you’re making them wade through a bunch of paperwork every year just to continue their coverage,” said McOmie. “It didn’t make any sense to me.”

read now
A buddha linear icon


Book a demo