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Key Account Manager

The restaurants where you love to eat, the schools where your children learn, and the businesses that are creating our future all need insurance to protect them as they shape the world.  Sadly, though, the process of buying and selling insurance today is an administrative nightmare and these companies waste countless hours filling out forms when they could be growing their business.  Broker Buddha has created a new technology to reshape and simplify that process today for every business, broker, and carrier in the US and we’re looking for someone who possesses exceptional relationship management skills and experience driving revenue growth within our existing strategic accounts. 

DESCRIPTION OF ROLE

This individual will develop strong relationships with our customers by handling client queries, scheduling quarterly/annual reviews while identifying, managing contract renewals & facilitating growth opportunities with strategic accounts. The role will report directly to the Head of Customer Success and will liaise with cross-function internal teams (i.e. Product & Sales) in order to improve customer experience, provide product feedback and scale accounts. 

RESPONSIBILITIES

  • Build and maintain strong client relationships with strategic accounts
  • Serve as client’s main advocate post onboarding to ensure internal solutions meet client expectations and needs
  • Forecast, track & report on key account metrics
  • Negotiate & manage client renewal and upsell contracts
  • Identify & develop new business opportunities with existing strategic accounts
  • Prepare quarterly & annual business reports for existing clients
  • Communicate progress on monthly & quarterly goals to internal stakeholders

LOOKING FOR SOMEONE WHO

  • Has strong time management and organizational skills
  • Has experience managing client relationships while identifying growth opportunities
  • Is a great communicator - verbal & written
  • Is tech-savvy
  • Thrives in problem-solving scenarios
  • Is patient 
  • Has active listening skills
  • Are highly adaptable
  • Has strong negotiation skills
  • Thrives in a team environment
  • Has knowledge of Insurance (plus but not required)
  • 4+ years in Sales and/or Account Management experience

Compensation

  • Salary: $100-120K
  • Bonus: 20%
  • Equity